Employee Attrition and Retention Strategies in BPO Industry

Introduction

The broad objective of this research is to identify the root causes of attrition and retention in BPOs, analyzing the level of employee motivation. satisfaction and involvement, generate a model for maximizing the sustenance of employees in the organization and come up with concrete recommendations. which will eventually be valuable to the organizations to retain their employees for the long term. The main objective is to study the Employee Retention Techniques of BPO industries MBA hr project report and also know the factors affecting their employees maintaining in the organization.

The project overview encompasses the objective, rationale, and methodology adopted for the survey. It’s a snapshot of why and how the project was carried out. The brief profile of the BPO Companies aims not only to introduce the companies but also to impart a better understanding of the BPO sector as a whole. Successful retention efforts of your employees require you to think about things from the point of view of the team. Of course, all employees are different, and each one has unique desires and objectives. Yet thinking that all of them want to learn that they are paying at or above market rates and have certain advantages is a safe bet.

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