IVRS System Using IBM Watson Cognitive Services

Abstract

IVRS System Using IBM Watson Cognitive Services is the Interactive voice response system which will help you. in controlling the different appliances in homes or offices. This is just like the personal assistant which will help us in doing the daily tasks making our life simpler. While the personal assistant only responds to our queries and performs the specific task which we tell that. But this IVRS system is more interactive and asks us the things which it can do.

We are developing an android application which will be working as an IVRS system and interact with us. It will ask us to perform different tasks which are predefined in the system.If we tell that to switch on the light then the lights will be on. By connecting some sensors to the device we can even monitor the weather parameters of that place. 

Customer relationship and support is key for companies and enterprises to succeed. Companies spend hours and hours training resources to handle and improve customer support and interaction. This however is muted to certain extent by training cost, lack of the extensive domain knowledge and business process, outsourcing challenges and infrastructure challenges. This white paper discusses techniques and options to handle and improve the customer support and interaction through use of voice agents. Customer service agents does this job with the help of IVR systems. This many times results into higher waiting time for customers, poor customer experience and call switching. Intelligent voice agents powered by natural language understanding and conversation capabilities can help alleviate the pain points and result in better customer service. After reading through this white paper, you will be able to understand and identify strategy for the deploying voice agents in your infrastructure.